TECHNICAL REQUIREMENTS

Internet access.

The following browsers are recommended: Google Chrome (you can install it by visiting https://www.google.com/chrome/) or Internet Explorer, version 9 or later.

 

IMPORTANT NOTES

To access the Portal, click on the "Portal Log In" icon shown in the upper right corner or access to https://ocs.pr.gov. In the Portal you will find the user manual with instructions, step by step, to complete the required reports. If your license is a Producer, Agent, or Authorized Representative, you must complete the Annual Business Report and the Annual Employment Report.  However, if during the year you had a provisional license of were an Authorized Person, you do not need to complete the reports.

Remember, the deadline is March 31st.
If you do not complete your report on or before that date you are subject to fines

and cannot renew your license.

 

 

FREQUENT SITUATIONS

 

Forgot your username

Your username is your license number. If your license number contains zeros before the number (leading zeros), avoid using them.  If your license or username is blocked, you must contact the Office of the Commissioner of Insurance at (787) 304-8686 or toll free at 1 (888) 722-8686.  Remember to have the following information: name, license number issued by the OCS and a brief description of the problem.

Forgot your password

To recover acces to the Portal, enter your username and select the option "Forgot My Password" then you will receive an email with the provisional password to the email address registered in the Portal.  The email address use and registered in the Portal is provided, under your profile, in "State Based System" or SBS, for its acronym in English.  See Circular Letter CC-2013-1845-SR (Spanish version only).  If you continue with problems accessing the Portal, you should contact the Office of the Commissioner of Insurance at (787) 304-8686 or toll free at 1 (888) 722-8686.  Remember to have following information: name, license number issued by the OCS and a brief description of the problem.

Mathematical Error

Be sure to complete the Income Detail and Business Volume, the totals is both tables must match.

Commissions Paid to Third Parties Must Match

If you do not pay commissions to a third party, DO NOT complete the third table, otherwise you will have a mathematical error.