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Grievance system
Government of
PUERTO
RICO
RICO
Internet access.
We recommend using the following browsers: Google Chrome (you can install it by visiting https://www.google.com/chrome/) or Internet Explorer, version 9 or higher.
Internet Access.
We recommend using the following browsers: Google Chrome (you can install it by visiting https://www.google.com/chrome/) or Internet Explorer, version 9 or higher.
To access the Complaint Handling System, press the “Enter the System” icon shown at the top right or go to https://querellas.ocs.pr.gov.
To access the Complaint Management System, click on the “System Login” icon that is displayed in the upper right corner of access https://querellas.ocs.pr.gov.
The monthly claims file must be in CSV format.
The monthly claims file must be in CSV format.
World Plaza Building
268 Ave. Muñoz Rivera, 9th Floor
San Juan, PR 00918
P.O. Box 195415
San Juan, PR 00919-5415
