System Login

Technical Requirements

Internet Access.
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Important Notes

To access, press "System Login" displayed at the top or go to https://investigacionesocs.streamlinegov.com/​. For your convenience, you can request an investigation or compliant using our online services. This is the easiest, safest, and most convenient way. To use our online services, you must have a registered account in our system. If you are not yet registered, you can easily create an account or create a request anonymously by selecting Confidence at the top of the screen inside the system.

Otherwise, if you use the printable form to submit your request, please download and print the form, fill out the fields, and deliver it in person to our office or email it to investigaciones@ocs.pr.gov, and we will gladly assist you.

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WARNING


Act No. 147-2019 - “Expedited Administrative Procedures Law for Senior Citizens” Policy Statement It is hereby declared as public policy of the Government of Puerto Rico to guarantee that administrative procedures where one of the parties is a Senior Citizen are carried out in a quick, fair and economical manner and that they ensure an equitable solution in the cases under consideration by the Agencies.


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Benefits for Senior Citizens

Senior Citizen - For the purposes of this Act, a person of sixty-seven (67) years of age or older, who may appear on his or her own behalf, or through a guardian, or through a representative by means of a durable power of attorney granted by public deed.

When a complainant's and/or promoter's claim concerns the health, safety and/or welfare of an Elderly Person, the Agency shall be obligated to begin the process within thirty (30) days following the date on which the complaint or claim was filed. The appointment of the examining officer, notification of the parties and the initial orders, such as the appointment of mediation, pre-hearing conference, first hearing, or others, as appropriate, must be made within said term.

Any case submitted to an adjudicative procedure before an Agency under this Act must be resolved within a strict term of ninety (90) days, from the filing of the complaint.The Agency's final order or resolution must be issued in writing within forty-five (45) days after the conclusion of the hearing or after issuing findings of fact and conclusions of law, unless this term is waived or extended with the written consent of all parties.